1. Shipping, Delivery & Import Duties

1.1 Shipping Regions
We ship to many countries worldwide. Available destinations and methods will appear at checkout. If your country isn’t listed, we don’t ship there at this time.

1.2 Order Processing Time
Once payment is confirmed, your item is prepared for shipment. Processing times vary by product; ready-stock items typically ship within 7–14 business days. Any longer lead times (e.g., pre-orders or custom items) are noted on the product page.

1.3 Delivery Methods & Tracking
We use reputable carriers (e.g., Hongkong Post, DHL, FedEx, UPS, or local partners). At checkout you’ll see available options (standard/express) with estimates. A tracking number is provided when your order ships.

1.4 Delivery Estimates
Timeframes are estimates only and may be affected by postal congestion, customs clearance, weather, or other events outside our control. If your parcel is significantly overdue, contact us and we’ll investigate with the carrier.

1.5 Shipping Costs
Shipping fees are shown at checkout and depend on destination, weight/size, and method. Free-shipping promotions, if any, will be clearly indicated (e.g., minimum order value or limited time).

1.6 Customs & Import Duties
For international deliveries (outside Hong Kong), your local customs authority may charge duties/taxes. These aren’t included in our prices or shipping fees and are payable by you. Please check your country’s rules before ordering. Couriers may hold parcels until duties/taxes are paid. Non-payment can lead to return or disposal; in such cases, shipping fees are non-refundable.

1.7 Customs Declarations
We complete required customs forms using accurate descriptions (e.g., “fashion accessories”) and honest values. We don’t falsify documents (e.g., mark as “gift” or undervalue).

1.8 Risk of Loss
Risk passes to you upon delivery to your address (or upon collection if arranged). If a parcel is lost in transit or arrives damaged, notify us immediately so we can assist with the carrier and resolve (see 1.11).

1.9 “Delivered” but Not Received
First check with household/building management and neighbors, and look for safe-place delivery notes. If still missing, contact us—we’ll open a trace with the carrier and work with you on a solution.

1.10 Undeliverable Packages
Please ensure your shipping address is correct. If an order is returned due to an incorrect/incomplete address or uncollected delivery, we can reship once the address is corrected; additional shipping costs may apply. If re-delivery can’t be arranged, we may treat it as a return (see Section 2).

1.11 Damaged or Lost Shipments
If your parcel arrives damaged, photograph the packaging/item and notify the courier on receipt, then contact us right away. For lost shipments (no scans for an extended period), we’ll investigate and, if confirmed lost, arrange a replacement (if available) or a refund.

2. Returns & Refunds

We want you to love your purchase. If there’s an issue, please review the policy below.

2.1 Return Eligibility
Unless marked Final Sale or Non-returnable on the product page, most items can be returned if:

  • You contact us within 14 days of delivery (based on tracking).

  • The item is unused/unworn in resalable condition, with all original tags, packaging, accessories, and authenticity cards.

  • Exclusions (for hygiene/custom reasons) include: intimate apparel (e.g., lingerie, unsealed swimwear), earrings, and custom-made/personalized items. Any final-sale status is shown on the product page.

2.2 How to Start a Return
Email us or use the contact form with your order number and reason. We’ll reply with the return address (seller warehouse or our facility) and, if needed, an RMA. Please don’t return items before receiving instructions.
When shipping back:

  • Pack securely (ideally in the original box).

  • Include the return form/RMA and a copy of your invoice.

  • Use a trackable service and consider insurance. You’re responsible for the parcel until it reaches us.

2.3 Return Shipping Costs

  • If the item is defective/damaged/wrong item, we cover or reimburse reasonable return shipping (we may provide a prepaid label).

  • For all other reasons (change of mind, didn’t meet expectations), return shipping is your responsibility. Original outbound shipping is generally non-refundable unless we made an error.

2.4 Inspection & Refund Timing
After the return arrives, please allow 5–7 business days for inspection and processing. Approved refunds are issued to your original payment method. Your bank/issuer may take an additional 5–10 business days to post the credit. You’ll receive an email confirmation when processed.

2.5 Partial Refunds / Restocking
Returns outside policy or items not in original condition (e.g., missing components, signs of wear) may be denied or partially refunded. Minor packaging issues or missing non-critical tags may incur a restocking fee (communicated in advance).

2.6 Exchanges
Inventory changes quickly. The fastest way to exchange is to return for a refund and place a new order. Contact us if you need help locating a replacement; where possible we can coordinate a hold.

2.7 Defective or Not as Described
Please report significant issues within 48 hours of delivery and include photos. We’ll offer a replacement (if available) or a full refund on return; for minor issues, we may propose a partial refund/store credit if you prefer to keep the item. Return shipping for confirmed faults is on us.

2.8 Return Abuse
We monitor for misuse (e.g., wardrobing or excessive returns). In rare cases we may limit or refuse returns; we will notify you if this applies.

2.9 Delays in Transit
Carrier/customs delays outside our control aren’t grounds for a refund while the parcel is still moving. If a shipment is lost or extremely delayed, we’ll resolve per 1.11 (replacement or refund).