1. Shipping, Delivery & Import Duties
1.1 Shipping Regions
We ship to many countries worldwide. Available destinations and methods will appear at checkout. If your country isn’t listed, we don’t ship there at this time.
1.2 Order Processing Time
Once payment is confirmed, your item is prepared for shipment. Processing times vary by product; ready-stock items typically ship within 7–14 business days. Any longer lead times (e.g., pre-orders or custom items) are noted on the product page.
1.3 Delivery Methods & Tracking
We use reputable carriers (e.g., Hongkong Post, DHL, FedEx, UPS, or local partners). At checkout you’ll see available options (standard/express) with estimates. A tracking number is provided when your order ships.
1.4 Delivery Estimates
Timeframes are estimates only and may be affected by postal congestion, customs clearance, weather, or other events outside our control. If your parcel is significantly overdue, contact us and we’ll investigate with the carrier.
1.5 Shipping Costs
Shipping fees are shown at checkout and depend on destination, weight/size, and method. Free-shipping promotions, if any, will be clearly indicated (e.g., minimum order value or limited time).
1.6 Customs & Import Duties
For international deliveries (outside Hong Kong), your local customs authority may charge duties/taxes. These aren’t included in our prices or shipping fees and are payable by you. Please check your country’s rules before ordering. Couriers may hold parcels until duties/taxes are paid. Non-payment can lead to return or disposal; in such cases, shipping fees are non-refundable.
1.7 Customs Declarations
We complete required customs forms using accurate descriptions (e.g., “fashion accessories”) and honest values. We don’t falsify documents (e.g., mark as “gift” or undervalue).
1.8 Risk of Loss
Risk passes to you upon delivery to your address (or upon collection if arranged). If a parcel is lost in transit or arrives damaged, notify us immediately so we can assist with the carrier and resolve (see 1.11).
1.9 “Delivered” but Not Received
First check with household/building management and neighbors, and look for safe-place delivery notes. If still missing, contact us—we’ll open a trace with the carrier and work with you on a solution.
1.10 Undeliverable Packages
Please ensure your shipping address is correct. If an order is returned due to an incorrect/incomplete address or uncollected delivery, we can reship once the address is corrected; additional shipping costs may apply. If re-delivery can’t be arranged, we may treat it as a return (see Section 2).
2. Returns & Refunds
2.1 All Sales Are Final
Because we deal in high-value goods, all sales are final. We do not accept returns and do not offer refunds, exchanges, or store credit for any reason, including change of mind, sizing, or an item not meeting expectations. Please review product details, measurements, condition notes, and photos carefully, and contact us with any questions before placing your order.
2.2 Order Verification & Approval
To protect both our clients and ourselves, every order is subject to verification before it is confirmed and shipped. We may ask you to verify your identity, billing address, or payment method, and we may contact you directly to confirm order details. Orders that cannot be verified, or that we reasonably believe to be fraudulent, may be cancelled and refunded to the original payment method. Please respond promptly to any verification request to avoid delays.
2.3 Fraud & Impersonation
Given the value of our products, we are a frequent target of fraud, chargeback abuse, and impersonation. Please note:.
- Any message claiming to be from us that asks for payment or personal details outside our official channels should be treated as a scam and reported to us.
- We reserve the right to decline, cancel, or limit orders at our discretion where fraud or misuse is suspected, and to pursue recovery of goods and costs in confirmed cases.
